Bentley Systems - Civil Construction Mobile App
Overview
Bentley Systems' mobile app is called ’Synchro Field’ and is predominantly used by construction professionals who are always in the field to report on and collaborate on various construction activities.
Challenges and opportunities
The current product was the result of an engineering driven effort that pretty much replicated the desktop app to mobile form factor. Not a lot of attention was paid to the contexts in which the mobile app was being used, which resulted in poor adoption by customers.
My contribution
Interviewed customers to understand how they are actually using our mobile apps. Aligned stakeholders on the importance of revamping the app with mobile use cases in mind. Helped prioritize mobile centric features to get a good V2 product out to customers. Designed the product end-to-end.
Old product
Not designed for mobile
The mobile app resembles the desktop version of the product and it’s information architecture.
Not considering the users'context
What users wants to do while in the field is very different from what they do while they are in the office.
Poor 3D model capabilities
The desktop 3D model capabilities translated poorly to the mobile experience, creating significant loss of service.
New design
A construction field engineer’s day revolves around two things. The tasks they have to perform and the weather conditions in which they will have to perform those tasks.
Simplified primary navigation that can still be operated while wearing a pair of gloves.
A picture is worth a thousand words. Swipe left to right to see more pictures.
Touch friendly forms created using native components to ensure easy issue creation.
Quickly understand issues and take action. Scroll down to get additional details.
Most commonly performed actions are available at the user’s fingertips.
Easier to understand information groups. Created a generic information model that determines the way information gets grouped in the forms.
Mobile friendly 3D model capabilities
3D model view showing essential tools for moving through the model using preset perspectives. Other necessary tools are also shown at the top of the screen.
Tools for measuring distance, area and other aspects of the 3D model. Use ultiple tools simultaneously. Tap on the expand icon to view more measurement details.
Easily take cross section measurements of 3D elements using the cross section tool. The cross section window shown at the bottom of the screen.
All new vector graphics
